Body Renew customers want refund after sudden gym closure

Body Renew customers want refund after sudden gym closure »Play Video
BOISE, Idaho (KBOI) - Members are angry after Body Renew Fitness centers around the Treasure Valley suddenly closed their doors Wednesday. Not everyone will get a refund.

In an email sent out to customers, the company said those who already paid for July will be able to finish out at a different nearby gym.

The email noted those who hadn't been billed prior to July 8 won't be billed at all. Those who were billed on July 9 will notice that the transaction will fall off their account within the next few days.

Dozens of customers showed up at locations confused at why the doors were locked. Members like Angela Stewart of Boise were frustrated that there wasn't any warning.

"We have a prepaid membership so we are pretty upset, and it's pretty frustrating as a consumer to ride over here a couple of miles," said Stewart. "Show up and there are no lights on."

Members are also asking for a refund of an annual $25 fee designated for facility improvements. It was charged to customers like Liz Burlo a week ago.

"Probably anger a little bit because just for taking my money," said Burlo. "Obviously I feel like that was a rip-off because it's obviously not being used to improve the facility."

We tried to contact the owners for answers, but they did not return our calls.

The Better Business Bureau said if your gym ever closes, and you have automatic withdrawal, it's important to call your bank and cancel immediately.

Other gyms are also helping members who have lost out. Some are offering membership at no charge through August. Others are willing to waive any join up fees, and match the old rates.

It's unclear what the Body Renew plans to do about customers who paid in advance, or their annual fee.

BBB said there are steps you can take to recoup your money including filing a complaint with them, or taking legal action.