BOISE - People are doing everything they can to cut energy costs.

For one Boise woman she decided to get new windows that were supposed to better insulate her home. Debie Malone says she spent nearly $4,000 on new windows for her home. But the installation process proved to be a nightmare and now six months later, she's fighting to get her money's worth.

When fall and cooler temperatures came, she noticed something was wrong.

"There were holes in that dining room window leading to the outside," Malone said.

Malone says Pella came to her house and replaced the windows but that, she says, created a whole new problem.

"I went to close the window and it started shaking in there," she said. "I'm sorry but that was just not an acceptable window - my other windows did not do that."

Three of the six windows don't fit correctly. She had to stuff the sides with insullation and the called Pella again for help. This time around, however, Malone kept records of every phone call and email when she contacted the company.

In an email response where Malone took pictures of the problem, Pella stated that service management had evaluated the problem and came up with two ways to solve the issues. Another email came and said it would be at her house the week of Dec. 28 to fix her windows.

Then the letter came. It said the company would do nothing and that her product installation was up to Pella Windows standards.

She hasn't heard from them since.

The Truth Squad has contacted Pella numerous times and received an email, which states again that the windows are normal and within industry standards. The company also stated it could not do anything more to her windows because it would void her warranty.

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